Our Guarantee
1. Your loved one never leaves our care
Many other funeral homes hire third-party crematories, typically located in another city. These funeral homes transfer your loved one to outside cremation services, making it impossible for the funeral home to manage and supervise the cremation. We have our own crematory, so all your services are handled and managed by our certified staff and your loved one never leaves our care.
2. Safeguarding personal identity
To ensure security, a personal identification band is placed on your loved one at the moment your loved one is transferred to our care.
3. Unique tracking system
Upon arrival, your loved one’s information is logged into our tracking system and assigned an identification number, which is stamped into a metal identification tag. This number is used to track every phase of the cremation process. Our tracking system includes date and time of arrival at our facility and name of the transfer technician. Personal belongings are catalogued and placed in a secure area for their return to the family.
4. Family identification
Our staff will bathe and dress your loved one in the clothes provided by the family or a gown we provide. Then, we will ask you, or a representative, to positively identify him or her prior to cremation.
5. Checks and balances
Two individuals, a cremation technician and a funeral home staff member, will review all cremation paperwork and permits. This is to ensure authorizations and permits have been received and have been properly documented. Once all documentation is verified, both staff members must sign the cremation order prior to the cremation.
6. Cremation log book
Immediately prior to the cremation process, your loved one is taken to the cremation chamber and their personal identification is noted in our cremation log book. This log shows the name of the individual, date and time of the cremation, identification number and crematory operator’s name. Our crematory log is dated and the start time is noted and initialed by a cremation technician before and after the cremation.
7. Details during the cremation
The crematory checklist, identification card and metal identification tag are placed on the outside of the cremation chamber during the cremation process.
8. Details after the cremation
After the cremation is complete, the cremated remains are placed with the metal identification tag into an urn. The identification card is placed in our permanent files.
9. Return of the cremated remains
Our staff will notify you to schedule a time for receipt of the cremated remains. At this time, we will provide a dignified setting in which to receive the urn where you may spend a few moments, privately, in quiet reflection.
10. Celebration of life
We will assist in planning a funeral or memorial service, either before or after the cremation, which will appropriately celebrate the life of your loved one. A meaningful ceremony provides an opportunity for family and friends to pay tribute to your loved one and to share the memories of a lifetime.